Refund Policy

1. Overview

At World Consult, we want you to be confident when you engage our services. If you are not satisfied, you may request a refund within 14 days of purchase, subject to the terms below.

This policy applies to fees paid to World Consult (”we”, ”us”, ”our”) for our business consulting services, and forms part of our Terms of Service.

2. The 14-day refund window

You may request a refund within 14 days of the date of payment (or, if payment is made in instalments, within 14 days of the first payment).
The 14 days are counted as calendar days, and your request must be received by us within that period.
Requests made after 14 days are not covered by this policy, although you are welcome to contact us to discuss your situation and we will consider it fairly.

3. What you can be refunded

If work has not started: you will receive a full refund of the fees you paid.

If work has already started: where you asked us to begin the services during the 14-day period, we will refund the fees paid minus a fair, proportionate amount for the services already provided up to the point you told us you wished to cancel. This is calculated by reference to the agreed price, the work completed, and any deliverables already provided to you.

We will explain how any deduction is calculated when we confirm your refund.

Expenses: costs we have already incurred on your behalf with third parties and that cannot be recovered (for example, booked travel or purchased third-party reports) may be deducted where these were agreed with you in advance.

4. Your statutory rights

If you are an individual acting outside your trade, business, or profession (a consumer), you have legal cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other rights under the Consumer Rights Act 2015 if a service is not provided with reasonable care and skill. Nothing in this policy limits those rights.

5. How to request a refund

To request a refund, email us at support@worldconsult.shop within the 14-day period and include:

your full name and the business name (if applicable)
the email address used for the purchase
the invoice or order reference, and the date and amount of payment
a brief note of your reason for the request (optional, but it helps us improve)

You may also write to us at:

World Consult 35 Haydock Road, England, England, OX26 1BT, United Kingdom

We will acknowledge your request within 2 working days.

6. How refunds are processed

We will confirm whether your refund is approved, and the amount, within 14 working days of receiving your request.
Approved refunds are paid within 14 days of our confirmation.
Refunds are made to the original payment method used for the purchase, unless you agree otherwise. We do not charge a fee for processing refunds.
Depending on your bank or card provider, it may take a few extra days for the money to appear in your account.

7. Non-refundable items

The following are not refundable:

fees for services that have been fully completed with your agreement before you requested a refund
third-party costs that are non-recoverable and were approved by you in advance
fees paid after the 14-day refund window has passed, except where required by law or agreed by us at our discretion

8. Cancelling ongoing or recurring services

If you have a retainer or ongoing engagement, cancellation is governed by the notice terms in your Engagement Letter and our Terms of Service. Requesting a refund within the first 14 days of a new engagement follows this policy. Fees for periods after the first 14 days are not refundable except as set out in your Engagement Letter.

9. Disputes

If you are unhappy with our decision on your refund, please contact us at support@worldconsult.shop and we will review it. If we cannot resolve the matter, this policy and any dispute are governed by the laws of England and Wales, as set out in our Terms of Service.

10. Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase applies to your order.

11. Contact us

World Consult 35 Haydock Road, England, England, OX26 1BT, United Kingdom Email: support@worldconsult.shop