Privacy Policy
1. Who we are
World Consult (”we”, ”us”, ”our”) is a business consulting agency based in the United Kingdom. We are the data controller for the personal information described in this policy.
- Address: 35 Haydock Road, England, England, OX26 1BT, United Kingdom
- Email: support@worldconsult.shop
This policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Information we collect
Information you give us
- Contact details: name, email address, phone number, job title, company name
- Enquiry details: information you include in contact forms, emails, or calls
- Client engagement information: business information and documents you share so we can deliver our services
- Billing information: billing address and payment details (card details are handled by our payment provider and not stored by us)
- Marketing preferences and correspondence with us
Information we collect automatically
- Technical data: IP address, browser type and version, device type, operating system, time zone
- Usage data: pages visited, time spent on pages, referring website, and how you navigate our site
- Cookie data: see Section 8
Information from other sources
- Publicly available sources such as company websites or professional networks (for example LinkedIn), where relevant to business enquiries
- Referrals from clients, partners, or other third parties
We do not knowingly collect information from children, and our services are aimed at businesses and adults.
3. How we use your information and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and requests for proposals | Legitimate interests (running our business) or steps taken at your request before entering a contract |
| Providing our consulting services and managing our client relationship | Performance of a contract |
| Invoicing, payments, and keeping financial records | Contract; legal obligation |
| Sending marketing emails about our services and insights | Consent, or legitimate interests for existing business contacts (with an easy opt-out) |
| Improving our website and services, analytics | Legitimate interests; consent where cookies require it |
| Keeping our systems secure and preventing fraud | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
Where we rely on legitimate interests, we balance them against your rights and freedoms. Where we rely on consent, you may withdraw it at any time.
4. Who we share your information with
We do not sell your personal information. We may share it with:
- Service providers who support our business, such as website hosting, IT support, email and communication tools, CRM and project management software, analytics providers, and payment processors
- Professional advisers such as accountants, lawyers, and insurers
- Subcontractors or associate consultants working with us on your project, under confidentiality obligations
- Regulators, courts, law enforcement, or other authorities where required by law
- A prospective buyer or successor if our business is sold or restructured
All third parties are required to protect your information and use it only for the purposes we specify.
5. International transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or other approved mechanisms.
6. How long we keep your information
We keep personal information only as long as necessary for the purposes it was collected:
- Enquiries that do not lead to a contract: up to [2] years
- Client records and project files: for the duration of the engagement plus [6] years
- Financial and tax records: at least 6 years, as required by law
- Marketing contacts: until you unsubscribe or ask us to delete your data
When information is no longer needed, we securely delete or anonymise it.
7. How we protect your information
We use appropriate technical and organisational measures to protect your data, including access controls, encryption where appropriate, secure hosting, and staff confidentiality obligations. No method of transmission over the internet is completely secure, but we work to keep your information safe. If a data breach poses a risk to your rights, we will notify you and the Information Commissioner’s Office (ICO) where required.
8. Cookies and similar technologies
Our website uses cookies and similar technologies to make the site work, understand how it is used, and improve your experience.
- Strictly necessary cookies: required for the site to function. These do not need consent.
- Analytics cookies: help us understand how visitors use our site. We use these only with your consent.
- Marketing cookies: used to deliver relevant content or advertising. We use these only with your consent.
You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings. Blocking some cookies may affect how the site works.
[List the specific cookies and tools you use, e.g. Google Analytics, and link to a separate Cookie Policy if you have one.]
9. Marketing communications
We will only send you marketing emails if you have consented, or if you are an existing business contact and the messages relate to similar services. You can unsubscribe at any time by clicking the link in any email or by contacting us at support@worldconsult.shop.
10. Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Rectification: have inaccurate or incomplete information corrected
- Erasure: ask us to delete your information in certain circumstances
- Restriction: ask us to limit how we use your information
- Portability: receive your information in a structured, commonly used format
- Object to processing based on legitimate interests or for direct marketing
- Withdraw consent at any time where we rely on it
- Automated decisions: not be subject to decisions based solely on automated processing that significantly affect you (we do not currently make such decisions)
To exercise any of these rights, email us at support@worldconsult.shop. We may need to verify your identity, and we will respond within one month, although this can be extended for complex requests. There is normally no charge.
11. Complaints
If you have a concern about how we handle your information, please contact us first at support@worldconsult.shop so we can try to resolve it. You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113
12. Links to other websites
Our website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website with the ”last updated” date at the top. Where changes are significant, we will let you know by appropriate means.
14. Contact us
World Consult 35 Haydock Road, England, England, OX26 1BT, United Kingdom Email: support@worldconsult.shop